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FAQ

Why am I Asked to Login to View Price? 

This is a B2B website.

Vangelo Footwear is a wholesaler for footwear retailers and wholesalers to purchase at bulk quantities.

We do not sell to public. 

What are Break Downs of Different Size Runs? 

There are a few different 12 or 18 pair prepack size run for both men and women.

You are able to see the detail size run list at the following link: 

Vangelo Size Run Guide

Is there any Style Selling by Open Stock? 

A few men styles are open stock for all retailers, so you may choose any size you would like to refill.

How Soon are Orders Shipped Out? 

1-2 business days for in stock orders.

Please be noted, we may not ship out orders on any public holiday when carriers do not offer service. 

How Long are Orders Delivered to You ? 

Standard Shipping: 4 to 6 business days; 

Expedited: 2 to 4 business days; 

Two Day Shipping: 2 business days.

What Carriers do We Use to Ship Orders? 

 UPS, CANADA POST, REMCO, DHL, etc.

What are Shipping Options and Pricing? 

UPS Ground is a standard shipping service.

Any special request for express shipping service upon customers' request, and extra shipping freight may occur to customers. 

The shipping freight matches carriers' standard freight with some extra saving carriers offer to us.

For large quantity shipment please contact us before shipment. We may be able to provide alternative carrier to less freight cost.

Where do We Ship to? 

Canada and USA. For other international shipment, please contact us for arrangement.

Special Notes for All Buyers 

We do not currently ship to PO Boxes by UPS. If you would like to use UPS, please provide your detail street name and number. 

If you prefer to use your account to ship by UPS or other carrier, please provide us your account number. 

Return Policy

We only accept return for damaged merchandises within 3 months since the date of invoice.  Please contact us for Return Authorization Number before your ship any return merchandises.